Shipping policy
SHIPPING INFORMATION
We thank you for ordering from Brush Creek Ranch. Rest assured, our shipping team will prepare, pack and ship your products quickly and carefully. Shipping from Saratoga, Wyoming can sometimes get tricky. Not all delivery services come to the ranch every day. Further, weather plays a large part in shipping. We will endeavor to ship your package out as quickly as possible. In-Stock orders are normally shipped out within 2-3 days (Monday – Friday and excluding holidays) after receiving your order. Since many of our items are of a seasonal nature, be sure to place your order as early as possible.
Of course, we are always happy to assist you. If you have questions or comments, please feel free to reach out to us, toll-free, at 833-843-3734 or via email at mercantile@brushcreekranch.com.
GEOGRAPHIC SHIPPING RESTRICTIONS
We ship to the continental United States only (the lower 48). Unfortunately, we cannot ship to Alaska, Hawaii, and Puerto Rico, Guam or any international locations. Please note we also cannot deliver to P.O. or APO/FPO Boxes. For any questions pertaining to shipping details and restrictions, please email us at mercantile@brushcreekranch.com
DELIVERY OF SHIPMENTS
When placing your order online, it is important to enter the full, correct address. We can guarantee delivery only to the address you provide to us. We cannot guarantee shipments will arrive in a timely manner for any packages that you redirect or for shipments where incorrect or incomplete addresses were provided to us. We cannot deliver to P.O. or APO/FPO Boxes. Any shipment delayed in transit or returned for invalid address may incur correction or return fees. Shipping charges are based on method of delivery and destination. We ask that you provide your email address when placing your order online, or by telephone, so that you may be notified of shipment details and tracking information.
SHIPPING OPTIONS & ESTIMATED COSTS
Shipping is made via standard Ground service, which normally arrives 3 to 5 business days after your order is completed and packed. Please note these shipping rates and times are estimates based on normal circumstances. Weather plays a large role in delivery times, especially in winter. If you would like to inquire about express shipping, please contact us at 833-843-3734 or via e-mail at mercantile@brushcreekranch.com. Please note, not all express delivery services are available from The Ranch daily. Saturday delivery service is available, though only in limited areas and for an additional fee.
If you would like to request a future date for shipping your order, please contact us at 833-843-3734 or via email at mercantile@brushcreekranch.com.
Shipping charges are based on the total weight, number of boxes and the final destination of your order, and range from approximately $12 to $39 on average. At times, we may offer flat rate, promotional shipping as indicated on our website, and you will see this special pricing at checkout. This promotional, flat-rate shipping may not always be available. We determine actual shipping charges at time of shipping and add those charges to your order. Actual shipping charges may differ slightly from the estimated shipping calculated at the time of your order due to actual shipping weight and the number of packages.
-